Inbound Matching API
This is the first API we are making available. It is designed to be flexible, simple to use, and fault tolerant. Because of the way we match repairs to your GUID, after the initial data send, subsequent updates can be either be a complete resend of the original message just with updated values, or or you can just include values for theid field and any field(s) that are being updated. Learn more about how we match to existing records (or create new records) in the How the inbound matching process works page.
This API is the simplest to get started with from a integrations perspective. However, as a lot of the work is done on our side, it can also be a bit of a black box in terms of how messages are processed, making troubleshooting and the construction of more complex integrations more challenging. You may want to consider the Inbound Discovery API instead for a more advanced integration route, when that is released (currently no earlier than Q4 2025).
Overwriting Data Fields with null values
For all fields in the Repair Events object, sending a key with a blank value will overwrite the value in Booster
For example, if you have a repair record with two actual dates that are today or in the past - one for ‘Repair Started’ and one for ‘Repair Complete’, the status will be Repair Complete. If we receive a payload that has a blank value for Repair Complete, we will clear out that date in Booster also, meaning the status will revert to Repair Started.
For all other fields, sending a key with a blank value will not overwrite the value in Booster.
It is not required to send all fields, so if you only want to update a single date, whilst leaving the others as-is, you can just send the required fields plus the one that needs updating.
Disabling External Updates
There is an option within each repair record to disable external updates. This can be turned on by the CRM user or by an automation process within Booster. If this option is ON, the system will discard any messages sent with the associated id for that record.
